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Returns Policy

You may return most new, unopened items within 30 days of delivery for an exchange or a full refund. The return of an item is the responsibility of the cusotmer unless the reason for the return is due to a shipping error by BallisitCraft, inc.  For example, if the reason for return is due to a wrong item or defective product being sent, BallistiCraft, Inc. will pay the return shipping costs.

You should expect to receive your exchanged item within four weeks of giving your package to the return shipper.  However, in many cases you will receive the exchange more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes the item to ship to your home (5 to 10 business days).

You should expect to receive your refund within four weeks of giving your package to the return shipper.  However, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to exchange or return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the US for most items. Note there are restrictions on certain products, and some items cannot be shipped to areas of the U.S. where prohibited by local and state laws.  You are responsible for knowing what you can or cannot own in your state of residence.

Items will only be shipped to the customer's billing address and signatures may be required.  Sorry for any inconvenience this may cause.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please note the shipping rates for many items we sell are weight-based.  To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.